The JAMES Apartment Newmarket, Auckland

Reviews

1. Caroline Shi ★☆☆☆☆

   First of all, the hygiene condition is not good. One of the sofa beds still has the old sheets in it. We found many hair in the sheets which is intolerant. We also found we got bitten by some unknown bugs after the first night's sleep! Secondly, the hot water cylinder sensor does not have a sensor so when the hot water runs low during the day, it won't start to heat the water automatically. Seems to me that the cylinder only starts to heat around midnight. Therefore, effectively you only have one tank of hot water per day. For a family of five like us, this is not even enough for everyone to take a quick shower. Thirdly, the fun in the bathroom is not under control by the guests. When you turn off the light in the bathroom, the fun will keep going for another 5 minutes. When you turn on the lights to go to the toilet at night, the fun will automatically go on again and won't be off for another 5 minutes after you finish. It was quite loud and annoying at night. Disturbing sleep! Fourthly, the wifi is not working, you can find it and get connected but no internet. Fifth, the milk provided was bad when we opened up. It already became sour which is unusable at all and disgusting! Sixth, the hotel policy says check in 3 pm but when we arrived, we were told the room wouldn't be ready until maybe 3:30 pm because they hadn't got enough cleaners to finish cleaning by 3. The staff just tell you that and no apologies either. Shocking! However, their check-out time is 10 am exactly and late check-out will result in a penalty. Seventh, when I was asked to pay, the staff didn't ask me to choose a payment method and just charge my credit card, resulting in an extra $30 transaction fee, which is totally avoidable if I can choose to pay by eftpos. Eighth, their phone system is not working properly either. You are constantly being cut off and the staff won't call you back! Furthermore, everything is pretty run down, the bathroom basin has many crack marks, the microwave was broken, even though, they still request you to pay $200 bond and it didn't get refunded back to me until 3 days after check-out. It was definitely not worth $883.06 for two nights! Definitely won't come back and won't recommand to people as well.

   almost 2 years ago
2. yu wang ★★★★★

   Strategic locations, all shops around, easy access to motorway. Brand new apartment

   more 7 years ago
3. PP CC ★★★★☆

   New apartment building located in the heart of Newmarket, close to bus stops, train station, Newmarket shopping center, easy access to Motorway. In zoned for Auckland Grammar and Epsom Girls Grammar. Also not far from ACG Parnell. 7 mins walking to Auckland hospital and Auckland Domain where the museum is. 29 units in the building, completion date around Dec 2017 or March 2018. 2.7 meter ceiling height for all units, built in A/C units, comes with Italian floor tiles at balcony, kitchen and bathroom. High end kitchen appliances with separate storage unit at Level 2.

   more 8 years ago

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