Lovely bright store with many lovely things to look at even if you can’t afford anything there. Every time I go it’s like walking into an exhibit. Beautiful clothes, jewellery, sunglasses. Lovely kind staff who always greet you nicely :)
Staff were pleasant but not super welcoming. I love the store in Britomart, because it seems to have more selection. Sales can be very rewarding and the size and fit is always true to description. Website is always a great place to browse!!!
Absolutely shocking experience ordering online from KarenWalker. I never received a n order confirmation so followed up with customer support, and yes they had lost my order (the money definitely came out of my bank account). So after some back and fourth they tell me they had located my order and did I want to proceed- I did and asked them go ahead. After waiting for a week and not receiving my order, I emailed customer service again. This time they tell me that they have cancelled my order as some details had not been found - they did not tell me this or ask for the details. They said that I had been refunded a week earlier. I had not been refunded. They told me to be patient and sent me a screenshot of their refund. This was for a different amount of money so I questioned customer support and was then informed that they had indeed refunded the wrong person. I did eventually get my refund that evening. Not one time did I get so much as an apology for all of this! You stuffed up my order, promised to fix it, cancelled without telling me then stuffed up the refund and not once was I told ‘actually we are sorry for mucking this up’. I will never buy online from Karen Walker again.
I've found my experience to be nothing short of exemplary from KW Ponsonby. Not only are their staff incredibly helpful and kind, their service is second to none. I had a very old heirloom from KW jewellery that frankly I was nervous even to ask about enquiring to have repaired (damage to it was entirely my fault and nothing to do with the craftsmanship). Not only was I treated exactly the same way as someone looking to make a new purchase with the same level of follow through and importance, but the price point for the repair was less than half of what I'd been quoted to have it repaired by two other jewelers. Would highly recommend and will absolutely keep purchasing through them. Thanks guys xx
Would love to buy more from this store but it’s pretty $$. Lovely clothes though and helpful staff.
I was lured in by the colourful sneakers, not intending to buy anything as I don't really feel I'm a good fit with the brand. But the friendliness of the staff and the beautiful colour of a cashmere jersey made me stay and try on the jersey. I said I'd be a 14; the team member said I'd be a 12 - and he was right. AND it was on sale. Then, after I'd left, a team member dropped the car keys I'd left behind to the restaurant down the road where I told them I had a reservation during our conversation. Service above and beyond. Great people, and a beautiful jumper. I'll be back.
Just wanted to quickly pop on here to say a big thank you to Taylor at the Ponsonby store for helping me with some sunglasses I wanted that were online only - he brought them into store for me and still honoured the sale price for me. Very lovely person to deal with, and I really appreciated his patience with me
Extremely disappointing experience. Walked in the store today, the ladies at the reception made eye contact but did not approach me or asked me if I needed any help. The store was very quiet and they kept having idle chatter amongst them. From the reviews seen, this seems to be an ongoing issue with a severe lack of training. A caucasian lady also entered the store a few min after me and they approached her straight away. It seems like they are selective on who is worth helping. Will not be recommending this Karen Walker to others around the ponsonby community.
Karen Walker is located at 128A Ponsonby Road, Ponsonby, Auckland 1011, New Zealand
You can contact Karen Walker at +64 9 361 6723
You can find directions to Karen Walker by following this map link
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