Phil&Teds

Reviews

1. Giovanna H ★☆☆☆☆

   Ordered a Voyager, Carrycot and a bunch of accessories at the beginning of July for my October baby, spending about $1000. We got a first delivery very fast with the stroller, but some accessories and the carrycot were missing. Reached out to the customer service and while they responded fast they were sort of dismissive until they were finally able to confirm that there was a second shipment, but they couldn't give us a tracking number as apparently all items had been shipped with the same number. Very strange considering they confirmed that the items were coming from different warehouses. We then received the second shipment, but still 3 pieces were missing (the carry cot cover, the infant insert for the stroller, which should have been included in the stroller as advertised on the website and a cooler bag, which was a promotion during the time we ordered). We reached out again to customer service and ran into several issues: - They didn't want to believe us that the infant insert was not included in the stroller package; we had been searching high and low for it - They kept telling us that the cover for the carrycot was out-of-stock and we would get one as soon as it was available. I'm due in 2 weeks and probably won't be needing it anymore by the time it arrives if these are the timelines. Also, we ordered in July, it's October now... - We had to prove to them that they were actually running a promotion where one would receive a free cooler bag, as they could not find any records on their end about it. Mind you, it's advertised on their social media and the post is up to this day. We tried to settle with them, even requesting a refund ONLY for the carrycot cover ($30) and just forgetting about the infant insert (as we may never use it) and the cooler bag (as it was a free goodie), but they keep insisting that's not an option. The stroller itself seems nicely made, I like the looks and it has a very tall handle which is great for my very tall husband, but for your own sake stay away from them because the moment you need any help or support things will go sideways.

   almost 5 months ago
2. Andrew Gardner ★☆☆☆☆

   Received wrong size new tyres. Was told I could post them back for a refund. Never heard anything after that, even with follow up emails enquiring the status of the return and refund.

   almost 2 years ago
3. Megan Strauss ★☆☆☆☆

   I've ordered a sun cover on the 28th of January & still nothing has been received & i also sent a follow up email on the 10th February with still no response received. We would love to make the most of what's left of summer & go for walks!

   almost 5 years ago

1. Ben and Carissa Miller ★★★★★

   I dealt with 3 different ladies over multiple phone calls through to Phil and Teds in NZ and had fantastic service each time! Very happy with the customer service I received and will be recommeding Phil and Teds to friends and family! Thanks team you are great!

   almost 5 years ago
2. Gemma Stewart ★☆☆☆☆

   Ordered the traveller travel cot and received 3 faulty mattresses from 2 different suppliers before giving up. Company confirmed we were using it correctly and that the problem was with the product. We now have no travel cot for our holiday and are owed 250 pounds.

   more 6 years ago

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