Accuro Health Insurance

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Reviews

1. Alison Hulme ★★★★☆

   Hello I agree that the service has gotten worse, especially the time taken to handle queries, claims & the communication between the different areas in Accuro. However, I made a call today at 1.30 to the call center & it was a very pleasant & satisfying experience.The woman looked into my query & was very understanding & empathetic, I hope this level of service continues.

   almost 6 months ago
2. Brad ★☆☆☆☆

   Would not reccommend. We're stuck with them as it's the insurer our company has selected but Accuro's service is terrible. They used to be good and process claims quickly but in the last few years things have got really bad. It's been over four weeks since I submitted my claim yet it's still pending. Also their limits have not kept up with inflation - the limit for GP has been the same for over five years yet the GP's charges, like all charges, go up. When I claim is paid sometimes they don't pay it in full for whatever reason... however the reason is never communicated, it's just an auto email which is poor when not everything is being accepted. Accuro you need to see all these poor reveiws and realise things need to change, clearly moving to Unimed has not improved anything. Wish I could move to a different insurer :-(

   almost 7 months ago
3. Niru Meite ★★★★★

   First time calling to fix an issue that doesn’t allow me to sign up online so I can make a claim. Accuro went well, it was quickly picked up and very helpful. Haven’t yet put a claim through but I’ll update once I do. I called Unimed first as they are merging soon and I though claims are through them, the waiting time for was very painful, 55 mins!

   almost 7 months ago

1. Petra Samland ★☆☆☆☆

   I was a member for over 25 years. The last 5 or so years were riddled with poor service and communication, due to a cyber attack, phone problems, and a transfer to UniMed. My fees for the Major Medical (no longer available to new clients) became prohibitive. I asked Accuro to change my plan to their SmartCare+, which would have allowed me to stay with them. Despite of my long history with them and having no surgery and a very low claim history, they declined to offer me the new policy without a new underwriting. This means that health conditions that developed while I was insured with them, would no longer be insured. I am now signed up with Southern Cross, with pre-existing conditions. I chose a company with a strong record and reputation, and who communicated well with me throughout the underwriting process.

   1 year ago
2. Tim M ★★★★★

   Been with Accuro for maybe 5+ years and can’t be happier. It’s a little more work than southern cross which has the automatic approvals but the benefit is you don’t need to only use southern crossed approved providers. Made a preapproval request 2 months ago and approved in a day. Payment was made directly to the provider too. Easy. The cyber security incident was tough on them but they are now joined with another major not-for-profit insurer in NZ, Unimed, and I would say the future is bright for them. Recommend you evaluate them as a provider - not for profit is the way to go for insurance.

   1 year ago
3. [email protected] Zwart ★☆☆☆☆

   Echoing many other's opinions, refunds are excessively slow, claims are not received with no information, premiums continue to rise for excessively poor service since the Cyber attack. As a family we have been with Accuro for over 15 years and if it weren't one of my sons having a medical condition I would cancell and move insurers. I have sent countless emails, spend excessively long times on the phone trying to sort out claims, refunds, premiums. Accuro is now one of the worst insurance agencies to deal with, a huge drop in standard of care for a health insurer and the cyberattack cannot continue to be the reaons why the standard of care is now poor which is a shame.

   almost 2 years ago

1. Nikolay Golyshev ★☆☆☆☆

   Have been using Accuro for 5 years now. Need to cancel my policy now as moving overseas. They don't reply on e-mails with out of office response saying that they are still working on e-mails from April in June. And I cannot get hold of them over the phone either - endless waiting. I understand that you had a cyber security incident but it was a year ago - more than enough time to catch up. Being unreachable won't help you to catch up. Get more customer service reps in the interim. Outsource.

   almost 2 years ago
2. Ange Singleton ★☆☆☆☆

   Disgusted in their service. I pay for over 40 staff and their families full cover and they can't even complete a claim correctly or on time, recent claims are 4 months overdue. I am now getting hospitals debt collecting US because Accuro can't do the job they are paid a premium to do. We are now looking at switching our company to another. So disappointing, no matter how many times we call for help, they just say as soon as possible and keep blaming a computer issue from over a year ago. Would not recommend unless a miraculous change.

   almost 2 years ago
3. Brooke Dockary ★☆☆☆☆

   Cancelled my policy due to poor communication and long waits on refunds. They had a cyber incident then my premium was raised and got told they calculated my premium incorrectly and I had to pay for 2 months difference, ridiculous like it was my own fault. Even when I cancelled they didnt even try to retain me as a customer or ask why, just poor service in general. Now have a more inclusive policy with a different company which is cheaper.

   almost 2 years ago

1. Shelley Leuchars ★☆☆☆☆

   I have been a member for years and always had great service. Since the cyber attack I am still waiting for reimbursement of medical fees that I submitted in March, I have now got my premiums increased by $13 a fortnight and then final straw today I receive notice that I owe them money for them not withdrawing my premiums correctly. I strongly recommend if you are considering Accuro do not!! I have spoken to management who can't even give me an estimated time frame for reimbursement of my costs. Definitely the worst insurer I have ever dealt with.

   almost 2 years ago

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