Northern Arena

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Reviews

1. S Munns ★☆☆☆☆

   I found the experience very disappointing. When I raised a few concerns, I was not heard just got a blank stare , and there was no initiative or even care to help or follow up. If you do a challenge there, they seem to assume you’ll chase everything yourself there’s no check-ins, no calls, and nothing personalised. I never received anything that was promised, and no one contacted me during or after the challenge. Everything is pushed through a group chat, which is not very supportive on an individual level. Overall, there was no care or guidance at all throughout the process . They were happy to just take your money but thats all . Huge RIP off and worst gym service Ive had .

   almost 3 months ago
2. Colin Bowern ★★☆☆☆

   As a mid-range gym the facilities are clean and it offers a wide variety of classes and equipment. Where you can run into challenges is parking and room audio quality. Parking during peak swim lessons is frustratingly oversubscribed. It results in people parking on side walks and outside the lines. You can park in the Woolies lot when this happens - leave enough time for the added walk. The audio quality in the classes is mediocre. If you have any hearing difficulties or sensitivities you will likely have a barely acceptable experience. Having fed back and asked staff to experience it from the audience side didn’t get a lot of curiosity, mainly escalations and reasons why it can’t be addressed or it’s a hard problem. There was some movement but the results to date haven’t created an environment that is fit-for-purpose. It won’t be a trivial fix, but the lack of pride in making it a great experience means you will not get a high quality experience on the whole.

   almost 5 months ago
3. Sophie Pereira ★★★★★

   Love this gym . The instructors know what they are doing and are super keen to help if needed . The equipment range is slowly getting better too . It’s definitely an older persons gym , I would say majority are 40 plus . But all the members are respectful with the equipment, wipe everything down and put things away . There are lots of fantastic classes as well.

   almost 8 months ago

1. Hussein Al Salman ★☆☆☆☆

   Unfortunately as much as I recommended this place and I got them over 10 members fam and friends we will all leave from there I called to put my membership on hold coz I went for surgery and now they said it’s not noted on you account and we tried to reach you yes they did reach but I didn’t pay attention to the emails coz I knew that thing already got sorted I didn’t even knew that was for that reason they kept charging me and it was over $500 that I had to pay What I can say they lost client and over 10 people they will be leaving soon coz what they did. Well done team

   almost 2 years ago
2. Nick ★★★★★

   Staff is highly motivated and involved. High quality swimming lessons and awesome building. Also wanted to add that my experience with the front desk was really easy and was assisted quickly.

   almost 2 years ago
3. Lisa Dolly Dee ★★☆☆☆

   Front of house staff not very enthusiastic and quite rude, prices are quite high and also don't cater for people paying in cash as they can't figure out the payment side of things without a card on file which is a nightmare for grand parents wanting to pay cash. Instructors are lovely and friendly and great with the kids.

   almost 2 years ago

1. Kevin Curtis ★☆☆☆☆

   Took our son here for two years, had constant problems with Northern Arena overcharging. Owed $63 one week, two weeks later supposably owed $179…. They refuse to make amendments and threaten us with legal action as well as failing to provide us with invoices that these costs have allegedly transpired from! @ $23 a session - how could $63 change to $179 in the space of 12days - any answers guys!?? Scammy behaviour and they will lie through there teeth about it when called out. They just demand money that doesn’t belong to them and will triple your bill if your not paying attention. They will also charge you long after you have removed your child from there system Two years and he can’t swim and almost drowned under there supervision in which we removed him from there services. Highly disappointed and do not recommend Northern Arena to any parents out there trying to get there loved child a necessary life skill The one thing you don’t want to be as a business - bad service and bad pricing as a package. How in two years did they fail to teach my child how to roll on his back and float to save his life???? Yet alone swim????? They are far from ‘ Professional swim instructors ‘ They yell at the children with attitude, it’s appalling. They made my 7 year old sit and watch because they couldn’t be bothered to teach him. Our son is 7 years old, his sessions as of July 22 should have cost $23. We have invoices showing them charging us $42 - for ONE 30minute group session. STAY AWAY IF YOU CARE FOR YOUR CHILDREN !!!!

   almost 2 years ago
2. Shane du Plooy ★★★☆☆

   This was my first visit to Northern Arena. Food can be bought onsite. Parking is a major head-ache & can get full. They have extended parking but this also fills up. Its a bit of a walk if you don't find parking close by with the kids. A place for the whole family. Wheelchair Friendly. I don't find the front desk very approachable. They give you the feeling you bugging them when approaching. 3 - STAR rating. (Because parking is a major problem) *Photos attached of the Pools*. Date: 10/20/2022

   almost 3 years ago
3. Google Reviewer ★★★☆☆

   This was my first visit to Northern Arena. Food can be bought onsite. Parking is a major head-ache & can get full. They have extended parking but this also fills up. Its a bit of a walk if you don't find parking close by with the kids. A place for the whole family. Wheelchair Friendly. I don't find the front desk very approachable. They give you the feeling you bugging them when approaching. 3 - STAR rating. (Because parking is a major problem) *Photos attached of the Pools*. Date: 10/20/2022

   almost 3 years ago

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