📍 10 Keith Hay Court, Stanmore Bay, Silverdale
📍 Address: 10 Keith Hay Court, Stanmore Bay, Silverdale 0932, New Zealand
📞 Phone: +64 9 426 0380
🌐 Website: northharbour.co.nz
Bought my daughters car in for a few parts that were needed as she had had a small accident . Staff in parts and service so accommodating and guided me through everything what a great service and such a competitive pricing . Very impressed with the professional service. Well done Team
After booking my ute in to have my tyre valves scanned for faults (5min job) and being told they would need my ute all day, I then picked it up and raced to vtnz to complete my WOF- once again it failed because my dash was again showing the Tyre valve was still faulty. Ford charged me $185. When I went back to Ford a few days later to address it, I had to show them on their invoice they had only reset my dash computer and DID NOT scan my tyre valves for faults as asked. The Manager got a mechanic to scan my wheels right there(took less than 5 minutes) and then asked then to leave my vehicle there AGAIN. Then when I returned to pick up ute later that day , The manager tried to charge me a further $390 ($200 in parts) So he thinks its okay for him NOT to do his job properly, which in turn inconvenience's me by having me return to Ford a 2nd and 3rd time when I should be at work earning money, not to mention having to cue up at VTNZ for an hour, AGAIN. And then on top of all that, when I questioned him as to why all this happened, and why I am paying $400 in labor for a 10min job, he doubled down. After standing my ground and refusing to pay that full amount, he gave me a $165 break, but still couldn't bring himself to apologize for any inconvenience he caused me. Manager has poor people skills.
We had to organize a car repair for our grandmother who has a habit of being overly kind and trusting - people/businesses in the past have abused this quality. We were pleasantly surprised by the professionalism, affordability, and timeliness of the job. Well done to all members of the team, thank you!
Had a few issues and the team were super helpful. Everyone was welcoming and the different departments worked well together to give me a reasonable price and timely fix. Highly recommend
The team here are so helpful. Chris made sure everything was done and that bringing my car in worked around my work schedule. Chris ensured me that nothing was too much trouble. Chris attention to detail was incredible, he went the extra mile. Highly recommend and we will be back! Easy to talk too, professional, easy to ask advice from and very friendly! Thanks so much team!
Absolutely amazing, services. Although extremely busy the day of my service. I was greeted with a smile, and a time of completion. Which was completed inside of time. Well done. Thanks.
Absolutely appealing customer service and communication with returning customers. I have been trying to get in contact to get my car serviced at your service centre and all I got was a confirmation booking for the Henderson branch. When I replied to the confirmation text saying that I was meant to be booked in for Silverdale I got nothing in return. Again further calls and still nothing heard. I also sent an email and again no response. Don't bother calling them they don't pick up or return calls.
Great service by Liam and team. Took my car for i-Stop light staying on issue. A faulty battery was identified as a cause. Fortunately no cost on me - this will be covered under battery warranty claim from the recent battery replacement done with roadside assistance.
Had great service twice now from the team. Once with a service, I turned up a week early, they were so friendly and helpful I was non the wiser until I got my calendar notification the following week. Today I was booked in for a WOF and there was a recall part, they did this in almost half the time I was told it would take, was a really nice surprise to hear my name and that my car was ready. All in all they offer a great customer experience, thank you
I must say that the Courtesy car I was given was awesome. Our little Mazda 2 was booked for the serpentine belt to be replaced, as well as the front brake pads. I asked for the $275 service as it seemed like the best time to have this done, and I wanted our car to have at least one factory service whilst we own it. We saved for months to afford this. Yes, the oil was changed, I don't know if all the other checks on the template invoice were done, as there is no report or comment from the (technician) who completed the work. No wash or vacuum was performed either (a service listed in the template invoice). I used Toyota factory servicing on a previous car I owned, and they were great. These guys, not so much. Maybe better to support a local workshop next time.
North Harbour Ford & Mazda Silverdale Service Centre is located at 10 Keith Hay Court, Stanmore Bay, Silverdale 0932, New Zealand
You can contact North Harbour Ford & Mazda Silverdale Service Centre at +64 9 426 0380
You can find directions to North Harbour Ford & Mazda Silverdale Service Centre by following this map link
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