AA Auto Centre Wairau Park

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Reviews

1. Adrian Burden ★★★★★

   Well run workshop where one feels that the advice/service offered is trustworthy.

   almost 7 months ago
2. Theresa Sparrow ★★★★★

   AA Wairau is top notch. Had my car serviced here today (Gold service). Marie is friendly & professional. I came here, even though there is an AA branch 5 mins down the road from where I Iive. Today's service confirmed to me my last service at a different AA branch was not completed properly & my intuition was correct. You can feel the difference after a service. I will definitely return here & I highly recommend.

   almost 9 months ago
3. June C ★★★★★

   I took my car to get serviced here a few months ago and recently took it back to get some repairs done. I was very happy with the thorough service. They clearly explained what needed to be done and promptly gave me a quote. The ladies at the reception and the mechanics are friendly. I found this business to be trustworthy and pleasant to deal with.

   1 year ago

1. Daniel Johnson ★★★★★

   Happy with service and WOF, transparency of the workshop, efficiency and how as a customer I was treated. Would absolutely return and recommend. We came here due to a very negative experience with a dodgy workshop at the new car dealer we purchased our car from, and I learned the hard way those guys are untrustworthy and should never service a car outside of the initial service agreement.

   1 year ago
2. Danielle Anderson ★★★★★

   They were amazing! Best customer service I've had in a long time. Their communication was perfect. The lady at the front desk is super lovely and the guys were super helpful and went over and beyond in making my car repairs an easy as possible. Will recommend to others. Thank you

   1 year ago
3. Blake Pulman ★☆☆☆☆

   Completely untrustworthy, go elsewhere. I had an issue on my vehicle that they claimed to have fixed, but when my car broke down outside Auckland and I had to take it to another mechanic to have it looked at, it turned out that they'd broken a part while performing the repair, and failed to communicate this. An absolute nightmare to deal with and get this resolved - don't waste your time. Update to respond to the below: It was three years ago, however your recollection of the events are misleading, and the fact that you've gone to such lengths would suggest that the untrustworthy behaviour is still in play. There was zero communication about a part being broken during the service, or my needing to return shortly after the service. I was going on a 4000km road trip; the reason for getting the vehicle serviced when I did was to ensure that the car was in good shape for this, and to my knowledge, it was. I did not have a check engine light come up while driving; I took my car to a different mechanic (not AA Auto Centre) in Palmerston North for a different problem as I had relocated, and they informed me of the issue, at which point I contacted you. I was initially asked by you to drive the vehicle to Auckland in its broken state so that you could fix it, which was an entirely unreasonable request, and likely would have caused further damage. The compromise, after a great deal of back and forth, was to take the vehicle to the branch in Palmerston North. Throughout the process, communication was poor from both yourselves and the branch in Palmerston North (maybe just avoid AA Auto Centres altogether?), however eventually the problem was resolved. The time that it took and the admin required on my part was not justified by any means, and my reason for posting this review, three years on or otherwise, is to give others awareness of the poor behaviour which they should avoid at all costs.

   almost 2 years ago

1. John Fiveash ★★★★★

   For the first time in ages, I got to the counter in record time as there was only one other person there to be served. I am so pleased to be able to do my business and go back home for a coffee. It's great to see some days you can get out without waiting too long. It's great to see a smiling face as well.

   almost 2 years ago
2. Julie Devon ★★★★★

   Absolutely professional group of mechanics always made to feel great and safe driving away with my car following its tune up and anything that needs fixing

   almost 2 years ago
3. Ian Mackenzie ★★★★★

   Got some repairs done here. Great communication, great service. Friendly staff , really impressed. Best AA I have dealt with. Got car serviced here at Wairau park mid October. Again this branch has done fantastic in the servicing of my car and with their outstanding communication skills. 5 stars again ⭐⭐⭐⭐⭐

   almost 3 years ago

1. Cheese3 (If) ★★★★★

   Awesome team. Keep it up.

   more 8 years ago

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